Privacy Policy

Purpose

This Privacy Policy explains how WOW HOMES 4 U., operating under the name WOW HOMES 4 U ("WOW Homes 4 U", "we", "us", or "our"), collects, uses, stores, and protects information received through the WOW Homes 4 U website and our related services.

We are committed to respecting and protecting the privacy of our customers and website visitors.

This Privacy Policy applies to information collected through our website, including when you browse our website, create an account, place an order, contact us, or otherwise interact with our Services.

Our Privacy Policy may be updated from time to time. We encourage you to review this page periodically to remain informed about how we handle your personal information.

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details provided below.

Contact

After reviewing this policy, if you have questions, require additional information about our privacy practices, or wish to make a complaint regarding the handling of your personal information, please contact us: by e-mail at wowdealslanka@gmail.com or by mail using the details provided below:

No. 24, Chandra de Silva Mawatha, Nugegoda, Colombo, Sri Lanka, 10300

Collecting Personal Information

When you visit or use our website, we may collect certain information about your device, your interaction with our website, and information necessary to process your purchases.

We may also collect additional information when you contact us for customer support or voluntarily provide information to us.

For the purposes of this Privacy Policy, "Personal Information" means information relating to an identified or identifiable individual.

The information we collect may include the following:

a) Device & Website Information

Purpose of collection:
To operate our website, provide an accurate and secure browsing experience, understand how visitors use our website, and improve our website and Services.

Source of collection:
Collected automatically when you access or use our website through technologies such as cookies, log files, pixels, tags, and similar technologies.

Information collected may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone
• Pages visited
• Products viewed
• Search terms
• Website interactions
• Referring website or source
• Other technical information relating to your use of the website

b) Order & Purchase Information

Purpose of collection:
To process and fulfil your order, arrange delivery, process payments, provide invoices and order confirmations, communicate with you regarding your purchase, provide customer support, and prevent potentially fraudulent transactions.

Source of collection:
Collected directly from you when you place an order or provide information during the purchasing process.

Information collected may include:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone/mobile number
• Order details
• Purchase history
• Payment-related information
• Communication relating to your order

Payment information may be processed by our authorised payment service providers. We do not retain complete payment card details unless this is necessary and permitted for legitimate business purposes.

c) Customer Support Information

Purpose of collection:
To respond to enquiries, provide customer support, resolve issues, assist with orders, and improve our customer service.

Source of collection:
Collected directly from you when you contact us through our website, email, telephone, WhatsApp, social media, or other communication channels.

Information collected may include:

• Name
• Contact information
• Order number
• Purchase information
• Delivery information
• Details of your enquiry
• Any other information you voluntarily provide

Using Personal Information

We may use Personal Information for the following purposes:

Processing & Fulfilling Orders

To process purchases, confirm orders, arrange delivery, provide invoices and communicate with you regarding your order.

Customer Service

To respond to enquiries, provide assistance, resolve complaints, and provide after-sales support.

Website & Service Improvement

To understand how customers use our website and improve our products, services, website functionality, and overall customer experience.

Marketing & Communications

Where permitted by applicable law and where appropriate consent has been obtained, we may use your contact information and interaction with our Services to send you information about products, promotions, new arrivals, offers, and other WOW Homes 4 U updates.

You may request to stop receiving marketing communications at any time.

Fraud & Security

We may use information such as transaction details, device information, and IP addresses to detect, investigate, and prevent fraudulent, unauthorised, or potentially harmful activity.

Legal & Regulatory Requirements

We may process or disclose Personal Information where required to comply with applicable laws, regulations, legal proceedings, or lawful requests from competent authorities.

Sharing Personal Information

We may share Personal Information with trusted service providers where reasonably necessary to operate our business and provide our Services.

These may include:

• Payment processing providers
• Delivery and logistics partners
• Website hosting and technology providers
• IT and software service providers
• Customer service providers
• Analytics and marketing service providers
• Professional advisers and service providers

We only share information that is reasonably necessary for the relevant business purpose.

We may also disclose Personal Information where required by law, regulation, court order, or a lawful request from an authorised authority, or where necessary to protect our legal rights, customers, employees, or business.

Third-Party Service Providers

Our website may use third-party services to support website functionality, payment processing, analytics, advertising, communications, or order management.

Where applicable, these third parties may process information in accordance with their own privacy policies and applicable laws.

Cookies

A cookie is a small file placed on your computer, smartphone, tablet, or other device when you visit a website.

WOW Homes 4 U may use cookies and similar technologies to:

• Enable website functionality
• Remember your preferences
• Keep your shopping experience convenient
• Understand how visitors use our website
• Measure website performance
• Improve our website and Services
• Support advertising and marketing activities, where applicable

Some cookies may be placed by third-party service providers that provide analytics, advertising, social media, or other website functionality.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

Marketing & Advertising

Where applicable, we may use information about your interaction with our website and products to understand customer interests and improve our marketing. This may include the use of technologies such as advertising pixels, cookies, tags, and similar tools provided by third-party advertising platforms.

Where required by applicable law, we will obtain the necessary consent before using Personal Information for certain marketing or advertising purposes.

You may opt out of receiving direct marketing communications from us by following the unsubscribe instructions included in the communication or contacting us directly.

Security of Your Information

We take reasonable technical and organisational measures to protect Personal Information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted to or through our website.

If we become aware of a data security incident that requires notification under applicable law, we will take the appropriate steps required by law.

Retention of Personal Information

We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Complete transactions
• Provide customer service
• Maintain business and transaction records
• Meet legal and regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights

Subject to applicable law, you may have rights relating to your Personal Information, including rights to:

• Request access to Personal Information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of Personal Information where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to or request restrictions on certain processing activities.
• Request information about how your Personal Information is being processed.

Requests relating to your Personal Information may be submitted using the contact details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our website and Services are not intended to knowingly collect Personal Information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided Personal Information to us without appropriate consent, please contact us so that we can review and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, technology, legal requirements, or regulatory obligations.

Any updated Privacy Policy will be published on this page together with a revised Last Updated date.

We encourage you to review this page periodically.

Complaints

If you have a concern or complaint regarding how we collect, use, store, or otherwise process your Personal Information, please contact us using the details provided above.

We will review your complaint and take reasonable steps to address your concerns.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection authority in Sri Lanka.