Terms & Condition
This website is operated by WOW HOMES 4 U., hereinafter referred to as "WOW HOMES 4 U." Throughout this website, the terms "we," "us," and "our" refer to WOW HOMES 4 U.
WOW HOMES 4 U provides this website, including all information, tools, products, and services available through this website, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated herein.
By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, please do not use this website or its services.
Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to our website, systems, or customer information.
- Interfere with the operation or security of the website.
- Copy, reproduce, distribute, or commercially exploit our website content without our written permission.
- Upload or transmit viruses, malicious code, or other harmful material.
- Use automated systems, bots, scraping tools, or similar methods to collect information from our website without our prior written permission.
We reserve the right to suspend or restrict access to our Services where we reasonably believe these Terms have been breached.
Accounts & Customer Information
Certain features of our website may require you to provide personal or account information.
You agree that any information you provide to us will be accurate, current, and complete.
You are responsible for ensuring that your account information and contact details remain up to date.
If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.
You should notify us immediately if you believe your account has been accessed without your authorization.
Our collection and use of personal information is governed by our Privacy Policy.
Products & Product Information
We make every reasonable effort to ensure that product descriptions, images, dimensions, colours, specifications, and other information displayed on our website are accurate. However, product colours and appearance may vary depending on your device or screen settings.
Product images may also be for illustrative purposes and minor variations may occur between the displayed image and the actual product.
Product availability is subject to change.
We reserve the right to:
- Limit quantities of products purchased.
- Discontinue products.
- Correct errors in product descriptions or information.
- Update or change product specifications where applicable.
- Refuse or cancel an order where a product is unavailable or an error has occurred.
Prices & Taxes
All product prices displayed on our website are subject to change without prior notice.
Prices shown at checkout will reflect the applicable price at the time of purchase.
Where applicable, taxes such as VAT will be charged in accordance with applicable Sri Lankan tax regulations.
Any applicable delivery charges will be displayed separately or communicated to you before the order is confirmed.
In the event of an obvious pricing or technical error, WOW Homes 4 U reserves the right to correct the error and, where necessary, cancel the affected order.
Orders & Order Confirmation
Placing an order through our website constitutes a request to purchase the selected products.
Once an order is placed, you will receive an order confirmation through your Email.
An order confirmation does not necessarily constitute final acceptance of the order.
We reserve the right to cancel or decline an order where:
- The product is unavailable.
- There is an obvious pricing or listing error.
- The information provided by the customer is incomplete or incorrect.
- We are unable to fulfil the order for operational reasons.
- We reasonably suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been received, any applicable refund will be processed in accordance with our Returns & Refunds Policy.
Payment
We accept the payment methods displayed on our website at the time of checkout.
Payment must be completed using a valid payment method.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We do not knowingly store complete card payment information where payment processing is handled by an authorised third-party payment provider.
Additional terms may apply to payments processed through third-party payment providers.
Delivery
We offer delivery services to locations islandwide.
Delivery charges and estimated delivery times may vary depending on:
- Delivery location
- Order size
- Product type
- Delivery method
- Availability of the product
Estimated delivery times are provided as guidance and may be affected by circumstances beyond our reasonable control.
Once an order has been handed over to our delivery partner, tracking information may be provided where available.
Please ensure that the delivery address and contact information provided when placing an order are accurate.
For full details, please refer to our Delivery & Tracking Policy.
Returns, Exchanges & Refunds
Returns, exchanges, and refunds are subject to our Returns & Refunds Policy.
Customers are responsible for reviewing the applicable return conditions before purchasing.
Where a product is eligible for return, it must meet the applicable requirements regarding condition, packaging, proof of purchase, and return timeframe.
Products that are used, damaged, modified, stained, or otherwise outside the applicable return conditions may not qualify for a return or exchange.
For damaged, defective, incomplete, or incorrectly delivered orders, customers should contact us as soon as reasonably possible after receiving the order.
Please refer to our Returns & Refunds page for the complete policy.
Product Availability
We make reasonable efforts to maintain accurate stock information.
However, stock availability may change quickly and cannot always be guaranteed.
A product being displayed on our website does not guarantee that it will remain available until an order is completed and confirmed.
Where an ordered product becomes unavailable, we will contact you regarding the available options.
Promotions & Discounts
Promotions, discounts, special offers, and campaigns may be subject to additional terms. Unless specifically stated otherwise:
- Promotions cannot be combined.
- Promotional offers are valid only for the stated period.
- Offers are subject to product availability.
- WOW Homes 4 U reserves the right to amend or withdraw a promotion where permitted by applicable law.
Specific promotional terms will take precedence over these general Terms where applicable.
Intellectual Property
All content available through the WOW Homes 4 U website, including but not limited to text, photographs, graphics, logos, videos, designs, illustrations, website layout, branding, trade names, and marketing materials, is either owned by WOW Homes 4 U, licensed to us, or used with the permission of the relevant rights holder.
Certain product names, trademarks, logos, product information, and product images displayed on our website may belong to third-party brands, including IKEA, and remain the intellectual property of their respective owners. Where applicable, such materials are used for the purpose of accurately presenting and promoting products available through WOW Homes 4 U.
IKEA product images and related materials may be sourced from official IKEA websites or other authorised IKEA resources and are used in connection with the sale and promotion of the relevant products. WOW Homes 4 U does not claim ownership of IKEA's trademarks, product images, designs, or other intellectual property.
All third-party trademarks, brand names, logos, images, and other intellectual property remain the property of their respective owners.
You may access and use the content on this website for your personal, non-commercial shopping purposes. You may not reproduce, modify, distribute, publish, copy, or commercially exploit any content from this website without the prior written permission of WOW Homes 4 U or the relevant rights holder.
User Reviews & Content
Where the website allows customers to submit reviews, photographs, comments, feedback, or other content, you remain responsible for the content you submit.
You agree not to submit content that:
- Is false, misleading, defamatory, abusive, or unlawful.
- Infringes another person's intellectual property or privacy rights.
- Contains malicious software.
- Is offensive or inappropriate.
- Is submitted for fraudulent or misleading purposes.
By submitting content to us, you grant WOW Homes 4 U permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.
Accuracy of Website Information
We make reasonable efforts to ensure that the information provided on our website is accurate and up to date.
However, errors or omissions may occasionally occur.
This may include errors relating to:
- Product descriptions
- Prices
- Availability
- Dimensions
- Images
- Specifications
- Delivery information
We reserve the right to correct errors and update information when identified.
Links to Third-Party Websites
Our website may contain links to third-party websites or services.
These links are provided for convenience.
WOW Homes 4 U does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.
Your use of third-party websites is subject to their own terms and policies.
Limitation of Liability
To the extent permitted by applicable law, WOW Homes 4 U will not be responsible for losses arising from circumstances beyond our reasonable control, including but not limited to:
- Delivery delays caused by third parties.
- Internet or telecommunications failures.
- Natural disasters.
- Government restrictions or regulatory changes.
- Acts of third parties.
- Technical failures.
- Events outside our reasonable control.
Nothing in these Terms is intended to exclude or restrict any rights or protections that cannot lawfully be excluded or restricted under applicable Sri Lankan law.
Force Majeure
WOW Homes 4 U will not be liable for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, strikes, transport disruptions, government action, changes in law or regulations, supply chain disruptions, or other events beyond our reasonable control.
Privacy
Your privacy is important to us.
Information collected through our website may include personal information such as your name, contact details, delivery address, and order information.
We process personal information in accordance with our Privacy Policy and applicable Sri Lankan data protection requirements, which can be viewed here.
Changes to These Terms
WOW Homes 4 U may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or other circumstances.
The updated Terms will be published on this page with the revised Effective Date or Last Updated date.
Your continued use of our website following the publication of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Sri Lanka.
Any dispute arising in connection with these Terms or your use of our Services shall be subject to the applicable laws and jurisdiction of Sri Lanka.
Nothing in these Terms is intended to limit any mandatory rights or remedies available to consumers under applicable Sri Lankan law.
Contact Us
If you have questions regarding these Terms & Conditions, please contact us:
